Contrary to what some entrepreneurs think, today's customers go far beyond meeting their needs when purchasing products. Not only do consumers want to make purchasing their products as easy as possible, but they also want the best possible customer service. The shopping experience is now more important than ever as customers have more to offer than ever before and expect a smooth, simple, friendly and secure process. At Shopify, we want to help you improve your buying process, which is why we provide you with many tools to make it easier. But there are other things only up to you. Customer service is one of them.
Therefore, in this article, we will explain what customer service is and how to manage it effectively. What is customer service? Customer Service Tips: Implementing a Strategy for Your Ecommerce The Key Functions of Customer Service Try Shopify for free to create your online store. No credit card required, simple and intuitive Vietnam Phone Number List Email address Email address But first, we recommend you watch this video to start answering and defining some concepts. What is customer service? Customer service is the help and problem-solving support a business provides to its customers. Whether it is pre-sales or after-sales. The goal is to provide quality service based on clear communication that is efficient, close and empathetic.
This schematic definition of customer service helps us understand a concept, but it's a slightly more complex one. So let's dig a little deeper. You must be aware that customers spend a lot of effort placing orders on your online store They have to work hard to find your website, browse your e-commerce, find the product they want to buy and make it in a comfortable way. And, while in offline buying the entire process is usually carried out by the seller, in online buying the buyer has to do everything himself. Because of this, making it easy for consumers and giving them the best possible user experience is critical.